Facts

Facts

  • Adaptive AI algorithms for all sources of data and information
  • Consistent real-time reports on the quality of your service processes
  • Trends are automatically recognized and provide a decision-making tool for Management

Services

Predictive Analytics: Recognizing trends and making decisions
  • Voice-of-the-Customer (VoC)
  • Content analytics for service trends
  • All data, sources, and applications
  • Real-time data analytics
  • One-click analyses

Areas of application

Predictive analytics is used in the following ITyX solutions:

PRODUCTS

Discover

Transfer customer moods and opinions into usable management information.

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PRODUCTS

Knowledge

Knowledge management software for omni channel customer service..

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PLATFORMS

Cloud Platform

The intelligent automation of text-based business processes from the cloud.

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PLATFORMS

Customer Experience Platform

360° customer service: Customer Experience Platform makes your customers part of your service process.

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Predictive Analytics: Have you already heard?

58% of the decision-makers for customer experience management say that the investment in predictive analytics software has highest priority. [Source: Digital Experience Delivery Online Survey, Forrester, 2015]

 

81% of the companies are convinced that they have a deep insight into their customer relationships. Only 37% of the customers say, however, that they feel really understood by companies. [Source: IBM Customer Experience Analytics]