Using AI, the AI Platform assigns up to 95% of customer emails to the correct workflows and responsibilities. Relevant thematic data are recognized and extracted automatically. Your employees receive all relevant information about the process on their monitors. Or the automatically AI replies directly. Personalized and exact.
The AI Platform automatically converts the communication content into processable case data. An incoming email with attachments thus automatically becomes a case for your back office team in your process system. The AI does the copying - your employees can concentrate on more important tasks.
Claims reports, submission of documents, electronic customer mailboxes: Use the AI Platform to map fully managed self-service processes. Your customers will receive an appropriate link to the pre-completed application and can use the photo function of their smartphone to submit the desired documents. 0% paper. Instead, 100% customer orientation.
Now also available as a service from a certified German cloud operation.
