Facts

Facts

  • Internationally leading, administration-free semantic search technology
  • Automatically answering questions on the Website and in technical support
  • To close cases before they ever get to an agent
  • Self-adaptive algorithms – no need to constantly optimize for efficiency manually
  • Useful for online customer portals, self-service pages and technical support

Services

dynamic FAQ software: 24/7 customer service
  • Easy learning process
  • Automatic optimization of efficiency
  • Integrated web front ends
  • Integrated ITyX knowledge database
  • Auto-suggest functions
  • No administrative intervention required

Areas of application

Dynamic FAQ is used in the following ITyX solutions:

PRODUCTS

Self Service

Dynamic FAQ software for Websites and customer portals.

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PRODUCTS

Knowledge

Knowledge management software for omni channel customer service.

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PLATFORMS

Customer Experience Platform

360° customer interaction: centralized workflow and integration platform.

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PLATFORMS

Cloud Platform

The intelligent and secure automation of text-based business processes.

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FAQ software: Have you already heard?

The solutions of ITyX are the result of research and science…

ITyX was founded in 1996 by graduates of the Computer Linguistics Department at the University of Koblenz. The contact center software solutions of the ITyX product family are the result of various research projects in a scientific environment. ITyX solutions use self-adaptive methods that are based on the latest methods of semantic content analysis and AI (artificial intelligence). Text can be analyzed and interpreted independent of its structure, composition, and source. The methods make it possible to analyze and process information in any language.