Facts

Facts

  • Worldwide leading, language-independent algorithms for content analysis and analytics
  • The most extensively automated answering and final processing using existing third-party systems
  • Developed for high-volume operation in banks, insurance companies, telecommunications and trade
  • Useful for contact centers, back office, online customer service, and support

E-Mail Management: AI based Software for automated Customer Servce

The ITyX e-mail management software recognizes the customer concern, identifies the customer and organizational data, as well as forwards the transaction to the best resource at the optimum point in time.

Areas of application

Areas of application of e-mail management software

PRODUCTS

Response

Incoming e-mails, web generated mails, social media messages, text messages and similar forms of communication are processed automatically.

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PLATFORMS

Customer Experience Platform

360° customer service: Make your customers part of the service process.

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