How it works

How it works

Web Self Service: smart search

Classify and allocate

Incoming transactions are analyzed and allocated to available employees according to topic, skill, and urgency.

[ CONTENT ANALYTICS ]

selfservice_detail_02

Relevant results

Weighted results from all kinds of sources and forms are available for support. 

[ SUGGESTED RESPONSES ]

selfservice_detail_03

Feedback

Customer evaluation (user rating) improves the knowledge base. Between 25% and 70% of the inquiries are completed ... 

[ CORRECT / INCORRECT ]

selfservice_detail_04

Chat with experts

... or a chat session is initiated with available experts.

[ FORWARD TO EXPERT ]

What it can do

What it can do

  • According to industry, automatically close between 25% and 70% of the incoming consumer inquiries
  • Reduce the e-mail volume in customer service by an average of 20%
  • Increasing efficiency on the fly – without sets of rules and explicit configurations

What it means

What it means

  • Next-generation customer engagement on your website: Take care of routine questions automatically and optimize processing of expert questions
  • Consolidate questions and select the best situation-based touch point for customer engagement
  • Generate dynamic knowledge and use it to improve customer service in for example customer forums and communities

Contact me.

My name is Dominique Jaritz. I am principal consultant at the ITyX Group. Please contact me at any time for questions regarding our products and solutions.

Dominique Jaritz, Principal Consultant ITyX Group

Dominique Jaritz

 

ITyX Solutions Inc.
37 North Orange Avenue,
suite 910L
Orlando, FL 32801

T +1 407-427-1553

E-mail Dominique Jaritz