How it works

How it works

Evaluating customer dialogs

Recording content

A search index is derived automatically from the incoming content (content stream) of your company.

The content and tone of conversations are automatically evaluated

Recognizing connections

The content and tone of conversations are automatically evaluated within the context of customer touch points and process events.

Predictive analytics and Big Data: Visualizing knowledge

Visualizing knowledge

You obtain a "real-time" overview, as well as insight into individual critical business processes.

Applicable Insights: Evaluating customer dialogs

Deriving measures

Make informed decisions, management recommendations and optimize processes based upon new precise knowledge and insights.

What it can do

What it can do

  • Monitor key topics and trends in real-time from any source, transaction, teams or applications
  • Semantic analysis and context-relevant analysis of content and connected activities
  • Predefined basic reports and user definable widgets for the visualization of connections and relatioships

What it means

What it means

  • Determine problems and derive measures to improve customer satisfaction and process efficiency
  • React quickly to all customer touch points – without sets of rules and regulations DISCOVER independently recognizes trends and patterns
  • Data and facts on Web 2.0 dashboards visualize with a quality and depth of focus that is impossible with manual monitoring

Areas of application

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Contact me.

My name is Andreas Rittler. I am a member of the Executive Board of the ITyX Group, responsible for our sales and alliances. Please contact me at any time for questions regarding our DISCOVER software solution.

Andreas Rittler, Executive Board ITyX Group

Andreas Rittler

ITyX Solutions Inc.
37 North Orange Avenue 
Suite 910L
Orlando, FL 32801

T +1 407-427-1553

E-mail Andreas Rittler