How it works

How it works

Content Analytics: classify and route

Proactively engage each customer

Depending on the visitor’s behavior, you can connect potential customers with available specialists.

Synchronized Browsing to exchange forms, chats, documents

Interactive consulting

Synchronized browsing: Using an  encoded connection, exchange chats, images, files, and content.

Guided co-browsing: Accompany your visitors on the web, share content.

Secure cooperation

Guided co-browsing: Accompany your visitors on the web, fill out forms together, and share content.

Personal and direct: The dialog is automatically recorded in the customer history

Documented follow up

Personal and direct: The dialog is automatically recorded in the customer history and triggers follow-up activities.

What it can do

What it can do

  • Customize your value proposition for each web visitor
  • Initiate customer dialogs to guide visitors through optimal service processes
  • Increase sales success (+140%) and customer satisfaction (+90%)

What it means

What it means

  • Real-time web visitor engagement with guided customer consulting: Use visitor behavior to target and guide customers through the optimal customer experience in combination with other ITyX modules
  • Pro-active approach of valuable visitors: establish personal connections by click-to-call, click-to-chat, and click-to-video
  • Implement on premise or in the cloud: Flexible configuration with security to protect personal information

Contact me.

My name is Dominique Jaritz. I am principal consultant at ITyX USA. Please contact me at any time for questions regarding our CHAT solution.

Dominique Jaritz, ITyX USA

Dominique Jaritz


ITyX Solutions Inc.
37 North Orange Avenue,
suite 910L
Orlando, FL 32801
T +1 407 427 1553

E-mail Dominique Jaritz