How it works

How it works

Classifying transactions

Analyzes incoming transactions and automatically allocates them reliably to the proper business process.


Extract relevant data

Extract specialized data

Extracts relevant data identifying personal and specialized information.


Enrich incoming messages with existing data

Enriching with existing information

Validates logical connections and enriches transactions with existing information.



Completion or allocation to experts

Answers automatically or submits the request with a suggested answer to an expert.


What it can do

What it can do

  • Proven to decrease average case processing times by up to 90 percent
  • Automatically convert 80 percent of the transactions into valuable data records for transaction processing
  • Merge all touch points together with your customers and transfer them to service processes: Incoming e-mails, e-mail service, social media, mobile apps, and IoT (Internet of Things)

What it means

What it means

  • One platform to manage all business processes: incoming e-mail, customer service requests, routine questions and sales inquiries
  • Routine tasks are automated – using proprietary machine learning and self-adaptive AI (artificial intelligence) algorithms
  • Any form of input and output is possible – every channel, every format, every device

Contact me.

My name is Andreas Rittler. I am a member of the Executive Board of the ITyX Group, responsible for our platform solutions and global sales. Please contact me at any time.

Andreas Rittler, Vorstand Indirekter Vertrieb und Allianzen ITyX Gruppe

Andreas Rittler

ITyX Solutions Inc.
37 North Orange Avenue,
Suite 9210L
Orlando, FL 32801

T +1 407-427-1553

E-mail Andreas Rittler