The most extensive processes in telecommunications and public utility companies
- Contract administration, credit and collection management
- First-time registration and address changes
- Questions about rates and invoices
What we do for you
- Automate routine tasks in customer service
Documents, e-mails, self-service, and chat: Our software processes text-based service inquiries in the mailroom and customer service center automatically and converts them into relevant business information.
- Secure a place on your customers' smartphones
Analog and digital: With our solutions, you combine classic customer service (telephone, letter, e-mail) with mobile customer integration.
- Connected living and added service value
Connected living: With the connection of devices and services, the average cost per service inquire is reduced while providing exceptional customer service.
94% of the decision-makers in the power industry expect a "significant" and/or "very significant" change in their business model due to digital convergence. [Source: PwC Annual Global Utilities Survey 2014]
80% of the public utility and telecommunications companies will suffer a loss of revenues if they do not offer service on mobile terminal devices. [Source: Gartner Predicts CRM & Customer Service 2015]
My name is Andreas Rittler. I am responsible for our sales and alliances in the US. Please contact me at any time for questions regarding our software solutions for telecom and public utility companies.
ITyX Solutions Inc.
37 North Orange Avenue,
Orlando, FL 32801
T +1 407-427-1553