Omnichannel customer service for insurance industry

In the future, insurance companies will have to operate in integrated, self-adjusting customer service ecosystems. In these ecosystems, customers will manage personal property, health and investments using a smartphone or tablet. They may share data with their insurance agents to obtain;: better rates, better service and personalized offerings. Insurance agents can dramatically reduce service costs by including their customers in service handling and implementing appropriate value-added services.

Challenges

The TOP 5 challenges for digitization

  1. Analysis of data and content
    Analysis of data and content
  2. Improvement of customer relations
    Improvement of customer relations
  3. Integrate all customer interactions cross all touch points (multichannel and multi-device) without media disruptions
    Integrate all customer interactions
  4. Mobile apps and processes
    Mobile apps and processes
  5. Digitization of service processes and operations
    Digitization of service processes and operations

Source: Accenture, Insurance Digital Innovations Survey

Services

What we do for you

  • Omnichannel platform for integrated service processes 

    ITyX provides a self-adaptive workflow and integration platform that merges service processes for incoming inbound correspondence, customer service, back office, and sales for top insurance companies.

  • Mobile customer engagement software

    With our solutions for chat and co-browsing, social media, e-mail, and incoming mail, we accelerate service processes and reduce costs up to 90 percent. With ITyX MOBILE you have the perfect mobile app for customer relations.

  • Intelligent predictions, Big Data and self-adaptive systems 

    Our unique AI technology understands text-based content of any format and establishes the context for the customer's situation. It automatically learns the correct action for routine cases. There is now more time for more complex tasks.

Omnichannel customer service: Have you already heard?

 

80 percent of insurance company executives expect a radical change in the insurance business as a result of new technologies. [Source: Accenture, Insurance Digital Innovations Survey]

 

66 percent of insurance company customers are more likely to switch providers after a negative service experiences. [Source: World Insurance Report 2013, CapGemini]

Contact

Contact me.

My name is Andreas Rittler. I am responsible for our sales and alliances in the US. Please contact me at any time for questions regarding our insurence software solutions.

Andreas Rittler, ITyX USA

Andreas Rittler

 

ITyX Solutions Inc.
37 North Orange Avenue,
suite 910L
Orlando, FL 32801
T +1 407 427 1553

 

E-mail Andreas Rittler

"Learn to read the needs of your customers.
Invest in smart prognostics technology.
Install systems that learn."


Source: Ambacher, Jánszky, Knapp, Trendstudie Omnichannel Management

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