What we do for you
- Accurately differentiate routine transactions from special cases
Letters, e-mails, self-service, and mobile app: Service centers worldwide use ITyX’ software for the precise understanding of content and the urgency of service situations. Their services can be integrated, controlled and automated.
- Multitenancy: One process platform for all customer touch points
All channels, all formats and all terminal devices: On our omnichannel AI platform, every touch point has been integrated where transactions enter processing (INPUT) and when they leave (OUTPUT). At each processing step, "events" can be defined at any time (e.g., interim reports to customers).
- Automate how your experts handle knowledge
Knowledge management, input management, response management, web self-service: Our solutions are based on leading algorithms that learn the behavior of experts during sorting, searching, and processing. Your 1st level support benefits: The first contact resolution rate rises.
E-mail is – despite social media hype and mobile customer engagement – still the strongest growing touch point between companies and consumers. [Source: Deloitte Global Contact Center Survey]
42% of consumers expect a response within 60 minutes in case of a complaint. [Source: The Social Habit, Edison Research 2012]
My name is Dominique Jaritz. I am principal consultant at the ITyX Group. Please contact me at any time for questions regarding our products and solutions.
ITyX Solutions Inc.
37 North Orange Avenue,
Orlando, FL 32801
T +1 407 427 1553
"Artificial intelligence is becoming the key technology that will combine IoT, processes and communication."