Omnichannel communication in banking industry

Omnichannel communication: Fanning outwards, bundling inwards.
Banks transfers via the web, check balance status by smartphone, loan application through video chat or at the branch, complaints by e-mail: With an intelligent omnichannel management strategy, you can seamlessly merge your customer touch points. This is precisely where our strength lies. Worldwide, financial service providers rely on our self-adaptive software solutions to bundle incoming e-mail, e-mail response, chat consulting, as well as mobile apps to create added value for customers. This differentiates your company from the competition.

Challenges

The TOP 5 challenges for digitization

  1. Intelligent predictions, Big Data, and analytics
  2. Integration of communication channels
  3. Transition from a transaction focus to personalized banking
  4. Proactively offer services and products tailored for the customer's situation
  5. Mobile engagement strategy
challenges for the bank industry

Services

What we do for you

  • Omnichannel platform for integrated service processes 
    Many leading banks utilize our self-adaptive workflow and integration platform for incoming e-mail, customer service, back office tasks and sales.
  • Mobile customer engagement completely integrated 
    In addition to video chat and co-browsing, social media, e-mail and documents, ITyX MOBILE is completely integrated with the service infrastructure and furnishes clear added value for the customer.
  • Automating the routine frees time for individual relationships 
    Our worldwide unique AI technology understands text-based content in any format and establishes the context of the customer's situation. It automatically learns the right thing to do in routine cases. You thus have more time for the bigger challenges.

Contact

Contact me.

My name is Dominique Jaritz. I am principle consultant at ITyX group. Please contact me at any time for questions regarding our software solutions for banks.

Dominique Jaritz, ITyX USA

Dominique Jaritz

 

ITyX Solutions Inc.
37 North Orange Avenue,
suite 910L
Orlando, FL 32801

T +1 407-427-1553

 

E-mail Dominique Jaritz