The centralized control and networked handling of customer communication.
In the networked company of the future, access to touch points, contents, service processes, and resources are flexible. Devices for recording business information (MFP, scanners, smartphones) are connected to your business processes through the BPM platform. IT environments are easily consolidated using the ITyX BPM platform allowing business processes to be digitized and automated resulting in efficient handling, significant automation rates and the optimum use of employees.
The ITyX BPM software understands, prioritizes and distributes communication content
A modern process and integration platform is combined with excellent text analysis
Particularly suitable for contact centers, marketing, customer relations, internal company organization and case management
ITyX provides the most extensive automated processing independent of source, content, and target system