INBOUND CORRESPONDENCE AND BACK OFFICE

Enterprise Input Management

Recording documents, understanding content, extracting specialized data and initiating processes automatically: With Enterprise Input Management, you convert written business transactions into valuable data.
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BACK-OFFICE CASE MANAGEMENT

Business Process Management (BPM)

Recognizing, understanding, improving and automating business processes: With the business process management software from ITyX, text content, resources and channels merge into a single, integrated, digital ecosystem.
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COMPANY-WIDE CASE MANAGEMENT

Intelligent Document Recognition

Cross-channel customer and transaction histories, 360° customer view: With the document management and case management from ITyX, relevant customer data is available when the transaction is processed. Context-dependent. For every channel.
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CUSTOMER SERVICE AND CONTACT CENTER

Customer Experience Management

Understanding customer desires are the core of inspirational service. With intelligent automation from ITyX, you easily manage the balancing act between inspirational service and cost efficiency.
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