UNIFIED SMART PROCESS AUTOMATION

AUTOMATE
YOUR SERVICE PROCESSES.

AI SOFTWARE IS CONTINUOUSLY LEARNING.

UTILIZE A CENTRAL PLATFORM FOR ALL SERVICE PROCESSES.

OMNICHANNEL RESPONSE MANAGEMENT

RESPOND VIA
ALL CHANNELS.

EFFICIENCY IN THE CONTACT CENTER.

MANAGE YOUR CUSTOMER SERVICE VIA EMAIL, SERVICE CHAT AND SELF-SERVICE.

MOBILE CUSTOMER ENGAGEMENT

SHAPE THE
DIGITAL CONVERGENCE.

DIRECT CONTACT WITH THE CUSTOMER.

ACT IN REAL-TIME WITH APP-IN-APP SOLUTIONS.

CONTENT ANALYTICS

UNDERSTAND
THE CONTENTS.

INTELLIGENT DATA EXTRACTION.

CONVERT CONTENT INTO USABLE DATA FOR BUSINESS PROCESSES.

This is key.

We combine all relevant technologies for digital transformation. Many of the top 150 global companies utilize intelligent ITyX technology generating customer enthusiasm and efficient processes through modern, intelligent software.

220 million documents
120 million e-mails
Multichannel Customer Service: Optimize your Enterprise Content Management
Discover ITyX in 90 seconds
200

installations

10

top global 150

19

languages

24

countries

This is how it works.

Practical examples show you how we realize projects, optimize processes, and assist in designing efficient customer dialog.

Increase efficiency - lower costs.

Enterprise Input Management

Enterprise Input Management

Understand documents, extract specialized data, trigger processes automatically: Intelligent Input Management allows you to transform business events into useful data.

Knowledge Management Software

Knowledge Management

Data bases, Wikis, expert forums, manuals, service dialogs: With ITyX Knowledge Management you can find any text-based information cross all your knowledge sources. Automated and context-sensitive.

Self Service and FAQ Software

FAQ & Self Service Management

Answer customer questions at the source - 24/7: With the Self-Service Software you can respond conclusively to up to 70% of all questions on the web automatically.

AI based Documentenmanagement

Document / Case Management

Cross-channel histories for customers and processes: the Customer Document Management makes relevant customer data available when it is needed.

Email Response Management

E-mail Management

Classify, extract special data, augment and prioritize processes, route and respond up to 90% faster and more cost-effective with the Email Response Management system.

Chat and Co-Browsing for 360° customer service

Chat & Mobile Engagement

Target, proactively support, and assist online customers with Chat & Co-Browsing and improve your conversions up to 140%.

Stay tuned for omnichannel customer service!

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