Enterprise Input Management
Understand documents, extract specialized data, trigger processes automatically: Intelligent Input Management allows you to transform business events into useful data.
This is key.
We combine all relevant technologies for digital transformation. Many of the top 150 global companies utilize intelligent ITyX technology generating customer enthusiasm and efficient processes through modern, intelligent software.
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220 million documents |
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120 million e-mails |
200
installations
10
top global 150
19
languages
24
countries
This is how it works.
Practical examples show you how we realize projects, optimize processes, and assist in designing efficient customer dialog.
Increase efficiency - lower costs.
Knowledge Management
Data bases, Wikis, expert forums, manuals, service dialogs: With ITyX Knowledge Management you can find any text-based information cross all your knowledge sources. Automated and context-sensitive.
FAQ & Self Service Management
Answer customer questions at the source - 24/7: With the Self-Service Software you can respond conclusively to up to 70% of all questions on the web automatically.
Document / Case Management
Cross-channel histories for customers and processes: the Customer Document Management makes relevant customer data available when it is needed.
E-mail Management
Classify, extract special data, augment and prioritize processes, route and respond up to 90% faster and more cost-effective with the Email Response Management system.
Chat & Mobile Engagement
Target, proactively support, and assist online customers with Chat & Co-Browsing and improve your conversions up to 140%.