What’s it all about

We are experts in artificial intelligence (AI). With us, you will shift manual, cost-intensive processes in mailroom, input management and case management to primarily automated and sustainable processing, fit for the future.
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420 million documents pa
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170 million e-mails pa
Multichannel Customer Service: Optimize your Enterprise Content Management
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ITyX in numbers
200

installations

10

top global 150

19

languages

24

countries

How it works.

Practical examples show you how we realize projects, optimize processes, and assist in designing efficient customer dialog.

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CASE STUDY
Retail
CASE STUDY
Logistics
CASE STUDY
Energy suppliers

Worth reading

Artificial Intelligence in Customer Service: How to become a customer whisperer

Artificial Intelligence in Customer Service: How to become a customer whisperer

Artificial intelligence has caused quite a stir in recent years, and for good reason: We ...

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Machine Learning: How algorithms will impact CX

Machine Learning: How algorithms will impact CX

Artificial intelligence (AI) and machine learning (ML), as a form of artificial intelligence, are ...

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Artificial Intelligence in Customer Service: From hype to must-have

Artificial Intelligence in Customer Service: From hype to must-have

Artificial intelligence (AI) has become a sensational topic in recent years. We are now ...

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Worth knowing

Events

Let’s talk in person.


You can find our team at many trade shows and conferences.

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Partners

Expand your business


Let’s create added value for your customers — together.

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Industries

AI solutions specific to your industry.


How AI automates your business area’s routine tasks.

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Increase efficiency — decrease costs.

Enterprise Input Management

Enterprise Input Management

Understand documents, extract thematic data, automatically trigger processes: Turn business transactions into actionable data with AI-based input management.
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Business Process Management

Our AI integrates MFP, scanners, smartphones directly with your business processes. Successfully consolidate your company’s IT through: agile processing, high automation rates and efficient use of your team.
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Intelligent Document Recognition

Capture and utilize content, regardless of source, format, structure or language — based on self-learning algorithms “made in Germany.”
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Customer Experience Management

360° customer service: Accomplish the balancing act between automation and service experience through AI: Customer inquiries are automatically captured, prioritized, enriched and handed over to a service expert at the optimal point in time.
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Phone T +1 407 427 1553

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