Banks in Transition: Searching for in-house solutions in vein Read more

Banks in Transition: Searching for in-house solutions in vein

Banks are facing profound change at the moment. What’s more, they are doubly affected by the digitalization: On the one hand, the financial industry’s traditional products and services are turned topsy-turvy. On the other hand, banks are more impelled than virtually any other industry to digitalize internal processes and legacy systems. The time for banks to take the right steps towards digital transformation is now. Seeking external advice and integrating intelligent cloud-based solutions, for example, are both great ideas to start with.

May 22, 2019
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Digital Transformation: Improving Customer Experience (CX) by Empowering the Workforce Read more

Digital Transformation: Improving Customer Experience (CX) by Empowering the Workforce

Over the past few years we have been hearing the terminology “Digital Transformation” but what does it mean and why does it have so many associations?

May 4, 2018
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How Artificial Intelligence is Transforming Healthcare? Read more

How Artificial Intelligence is Transforming Healthcare?

Technology and advancements in healthcare are progressing rapidly. Only a decade ago, the typical procedure was that you went to the hospital, checked in, were added to a waitlist and waited to see a physician. Sometimes, you would sit and wait your turn for several hours.

April 25, 2018
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Automated customer communication: Four ways to success Read more

Automated customer communication: Four ways to success

The requirements are demanding, individual and personal, up to date and consisting of modern technical standards and in all this showing immediate results - our digital era has led to business activities in which customer communications take centre stage, demanding a great deal of rethinking from companies of all sizes and segments.

June 14, 2017
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Banks Need to Move from MultiChannel to OmniChannel With AI Read more

Banks Need to Move from MultiChannel to OmniChannel With AI

Banks like in most other business, the customers are now more demanding than ever. With the rise of smartphones, Amazon’s Alexa, Social Media, and the growth of self-service options both online and at ATMs, there’s now an expectation that consumers should be able to complete major banking activities whenever and however they want. Banks are now under pressure to improve and offer more channels. But in today’s environment, simply having an online banking solution or self-service options in the contact center is not enough, and this is where banks that have not yet fully embraced OmniChannel need to do so.

May 9, 2017
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Prepare for a cognitive company with AI software! Read more

Prepare for a cognitive company with AI software!

Around the world, there are numerous jobs that require human beings, be it for creative or consulting tasks, or issues requiring intuition and contemplation. In these cases, AI software can only be helpful by diagnosing circumstances and supporting human labor. Experts are in agreement that cognitive software will influence modern digitization in a similar way to how steam engines impacted industrialization. According to the IDC, more than half of all company software applications will be equipped with artificial intelligence in the course of 2018.

January 23, 2017
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Knowledge-based business tasks: Enhanced by automation Read more

Knowledge-based business tasks: Enhanced by automation

As far as intellectuality and cognition are concerned, so-called ‘knowledge workers’ play key roles in modern enterprises. For knowledge workers, contributing to a successful business by forming and implementing their concepts is often considered a lifelong task. As analysts have predicted an increasing skills shortage for years to come, companies are trying their best to counteract any adverse effects. The ‘war for talent’ entails new ways of finding and keeping the necessary talent for company plans.

January 9, 2017
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HOW TO USE RPA SOFTWARE MOST PROFITABLY Read more

HOW TO USE RPA SOFTWARE MOST PROFITABLY

Despite rising digitization, numerous enterprises are experiencing increases in their expenses as well as inefficient processes. Some of the issues include manual data acquisition, permanent switches between different applications, media disruption and more. Robotic Process Automation (RPA) could be the solution to these complex problems if it is deployed in the right way.

November 8, 2016
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What does RPA actually mean? The term at a glance... Read more

What does RPA actually mean? The term at a glance...

Most of us have heard about it, but are we all able to explain what it is? Robotic Process Automation (RPA) is based on artificial intelligence. A wide variety of definitions have been used to try to predict its effect on years to come in business and privacy. People do not tire of discussing possible future changes, with both skepticism and emotion. So, what exactly lies behind the terminology, and in which way can RPA improve our future workflows and processing?

October 11, 2016
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Artificial Intelligence: Why AI is the Key to Success Read more

Artificial Intelligence: Why AI is the Key to Success

Enterprises of all industries and sizes are facing fundamental challenges caused by the progressive digitalization throughout societies worldwide. After decades of inflexible work processes based on rigid rules and top-down structures, slowly but surely the public has dominated the market. Given their demands for individual quotations and immediate response, many business models have fallen into disuse. The future holds the solution in artificial intelligence (AI).

August 10, 2016
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What executives need to know about Robotic Process automation (RPA) Read more

What executives need to know about Robotic Process automation (RPA)

Senior managers in a range of industries agree that automated workflows are a high priority impacting internal and external communities of interest. Studies have shown senior managers are budgeting capital to make strategic investments in Robotic Process Automation (RPA). But what exactly does this mean?

July 14, 2016
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