Big data provides critical information for customer service

Often, when we think about big data, we think about the volumes of data that are referred to. It is tempting to do this because big data does involve large volumes of data that are constantly growing at exponential rates. Advances in the growth and development of big data computing constantly dominate the news. It takes advanced software and BI tools to even begin to comprehend the volume of certain measurements, such as petabytes and exabytes.


Meet us at Call Center Week 2016 in Las Vegas

Meet ITyX at the biggest trade show and conference for the Contact Center industry at the Mirage in Las Vegas from June 29th - 30th. We are presenting our innovative AI Omnichannel Contact Center, blending a scalable cloud based software for email, documents, social media, voice and chat, with our powerful artificial intelligence platform. What does that means for you? Cost Reduction, Call Deflection, CSAT Optimization or Process Automation are just a few examples. Step by at booth 1121 and find out more!


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