Large language models such as GPT-4, Claude, Gemini, or Mistral have made remarkable progress in recent years. Their ability to understand and generate text, and…
For a long time, business process outsourcing (BPO) was closely associated with cost reduction through outsourcing. Processes were moved externally to make them more cost efficient and scalable, typically to nearshore or offshore centres, with human execution at the core. With rapid technological progress and the growing maturity of artificial…
When companies consider artificial intelligence, the first question is simple: What is the concrete benefit? In a service model like AI first business process outsourcing (BPO), everything comes down to return on investment (ROI). Traditional BPO focused on reducing labor costs and improving scalability. With the introduction of AI Agents…
In eCommerce, customer service directly influences trust, repeat purchases, and reviews. Complaints are a critical moment. Customers are often frustrated and expect quick, clear solutions. For many businesses, this puts pressure on service teams. Workloads increase. Staffing costs rise. AI driven complaint handling is changing that. Why complaints deserve…
Artificial intelligence has reshaped customer service. Yet many misconceptions still circulate. It is time to clear up the five most common myths and look at how modern AI solutions, such as those used at ITyX, actually work. Myth 1: AI completely replaces humans False. AI supports people. It does…
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