Virtual Agent

Virtual Agent: Technicizing data transfer between applications

Overcome system limits without integration effort (Virtual Agent)

In order to successfully complete business processes for input and response management, the following frequently applies: The results are transferred to existing systems manually and cost-intensively by "copy-and-paste." Interfaces are complex and often expensive in regard to creation, maintenance, and adaptation. With intelligent screen scraping, data is transferred between different systems by a virtual workstation agent without the implementation of expensive interfaces for this purpose.

Facts

  • Fast, secure, affordable assumption of routine tasks (such as the recording of contact data)
  • Recording processes are simulated on a virtual interface and handled automatically
  • Expensive interfaces between transaction management and data systems are no longer required
Virtual Agent
  • Tolerant towards application changes in the target system (no macros)
  • Secure remote access (Citrix or VNC control)
  • Can be used on HOST, client/server or web applications
  • Simulation of mouse and keyboard entries
  • Reaction to changed screen content

Virtual Agent is used in the following ITyX solutions:

Response Management

PRODUCTS

Response

Incoming e-mails, web mails, social media messages, text messages and similar forms of communication are processed automatically.

Find out more ... 

AI Platform: intelligent workflow and integration platform

PRODUCTS

AI Platform

360° customer interaction: centralized workflow and integration platform.

Find out more ... 

Digital mailroom by ITyX

PRODUCTS

Mailroom

Content classification and routing in modern digital mailrooms.

Find out more ...

Omni channel Capture Platform for BPO, ECM and DMS

PLATFORM

Capture & Processing Platform

Intelligent ECM automation: All formats, all channels.

Find out more ... 

Virtual Agent: Have you already heard?

 

Service employees may require access to an average of nine different back office systems.

 

Many organizations still offer silos of one-to-one communication; customers switch their communication mode from Internet, to e-mail or call the service center for help. The service center employees may have to manually re-enter everything again. With ITyX you can access the full range of digital possibilities with the press of a button minimizing media disruption.

Stay tuned for omnichannel customer service!

Your experience on this site will be improved by allowing cookies. 
By using our website, you agree to the use of cookies. To find detailed information about how cookies are used on this website please visit the Privacy Policy.

'