- Fast, secure, affordable assumption of routine tasks (such as the recording of contact data)
- Recording processes are simulated on a virtual interface and handled automatically
- Expensive interfaces between transaction management and data systems are no longer required
Areas of application
Virtual Agent is used in the following ITyX solutions:
Service employees may require access to an average of nine different back office systems.
Many organizations still offer silos of one-to-one communication; customers switch their communication mode from Internet, to e-mail or call the service center for help. The service center employees may have to manually re-enter everything again. With ITyX you can access the full range of digital possibilities with the press of a button minimizing media disruption.