Facts

Facts

  • Fast, secure, affordable assumption of routine tasks (such as the recording of contact data)
  • Recording processes are simulated on a virtual interface and handled automatically
  • Expensive interfaces between transaction management and data systems are no longer required

Services

Virtual Agent
  • Tolerant towards application changes in the target system (no macros)
  • Secure remote access (Citrix or VNC control)
  • Can be used on HOST, client/server or web applications
  • Simulation of mouse and keyboard entries
  • Reaction to changed screen content

Areas of application

Virtual Agent is used in the following ITyX solutions:

PRODUCTS

Response

Incoming e-mails, web mails, social media messages, text messages and similar forms of communication are processed automatically.

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PRODUCTS

AI Platform

360° customer interaction: centralized workflow and integration platform.

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PRODUCTS

Mailroom

Content classification and routing in modern digital mailrooms.

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PLATFORM

Capture & Processing Platform

Intelligent ECM automation: All formats, all channels.

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Virtual Agent: Have you already heard?

Service employees may require access to an average of nine different back office systems.

 

Many organizations still offer silos of one-to-one communication; customers switch their communication mode from Internet, to e-mail or call the service center for help. The service center employees may have to manually re-enter everything again. With ITyX you can access the full range of digital possibilities with the press of a button minimizing media disruption.