Predictive Analytics

Predictive analytics: Know what customers are thinking

Recognizing trends and making decisions

Every communication with customers contains important information that cannot be recorded and condensed when being processed by service agents: Frequent misunderstandings, weaknesses and errors in the resolution of the service requests occur. Using predictive analytics, communication content is recognized independently of the channel or format and independently grouped according to key topics. In this way, Management can react to developments in near real time.

Facts

  • Adaptive AI algorithms for all sources of data and information
  • Consistent real-time reports on the quality of your service processes
  • Trends are automatically recognized and provide a decision-making tool for Management
Predictive Analytics: Recognizing trends and making decisions
  • Voice-of-the-Customer (VoC)
  • Content analytics for service trends
  • All data, sources, and applications
  • Real-time data analytics
  • One-click analyses

Predictive analytics is used in the following ITyX solutions:

Discover: analyse customer communication

PRODUCTS

Discover

Transfer customer moods and opinions into usable management information. 

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Knowledge Management Software

PRODUCTS

Knowledge

Knowledge management software for omni channel customer service..

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Cloud Platform

PLATFORMS

Cloud Platform

The intelligent automation of text-based business processes from the cloud.

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Customer Experience Platform

PLATFORMS

Customer Experience Platform

360° customer service: Customer Experience Platform makes your customers part of your service process.

Find out more ... 

Predictive Analytics: Have you already heard?

 

58% of the decision-makers for customer experience management say that the investment in predictive analytics software has highest priority. [Source: Digital Experience Delivery Online Survey, Forrester, 2015]

 

81% of the companies are convinced that they have a deep insight into their customer relationships. Only 37% of the customers say, however, that they feel really understood by companies. [Source: IBM Customer Experience Analytics]

Stay tuned for omnichannel customer service!

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