Content Analytics

Content analytics: Knowing what it's about

Content classification in e-mails and documents (document and data capture)

ITyX has extensive international expertise in dynamic text classification. Our self-adaptive artificial intelligence is clearly superior to the classic, rules-based approaches for the analysis of free text. Our solution requires minimal administration and independently optimizes its efficiency through the observation of employee behavior during sorting.



  • Excellent automation rates for business process management (BPM)
  • Greater precision than manual sorting for input management (mailroom)
  • Higher performance and productivity for multichannel response management
  • Useful for internal company organization, back office, mailroom, and process development
Text Mining: Content classification in documents
  • Record and understand text-based data and messages
  • Independent of source, format, structure, and language
  • Based on self-adaptive, administration-free methods

Content analytics is used in the following ITyX solutions:

Digital mailroom



Content classification and routing in modern digital mailrooms.

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Response Management



Incoming e-mails, web forms, social media messages, text messages and other communication are processed automatically.

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ITyX Cloud Platform


Cloud Platform

The intelligent and secure automation of text-based business processes from the cloud.

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Customer Experience Platform


Customer Experience Platform

360° customer service: Include your customers as part of the service process.

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Content analytics: Have you already heard?

Better than people ...


Laboratory tests with data from the daily practice of participating companies prove that the software of ITyX sorts and recognizes text content more reliably than people for many areas of application. In customer service, this skill leads to  accelerated, high quality interaction. ITyX customers HUK24 and DEVK emerged from the DISQ service benchmarking process as test winners in regard to service quality via e-mail in October 2014.

Stay tuned for omnichannel customer service!

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