Content analytics: Knowing what it's about
Content classification in e-mails and documents (document and data capture)
ITyX has extensive international expertise in dynamic text classification. Our self-adaptive artificial intelligence is clearly superior to the classic, rules-based approaches for the analysis of free text. Our solution requires minimal administration and independently optimizes its efficiency through the observation of employee behavior during sorting.
- Excellent automation rates for business process management (BPM)
- Greater precision than manual sorting for input management (mailroom)
- Higher performance and productivity for multichannel response management
- Useful for internal company organization, back office, mailroom, and process development
Areas of application
Content analytics is used in the following ITyX solutions:
Better than people ...
Laboratory tests with data from the daily practice of participating companies prove that the software of ITyX sorts and recognizes text content more reliably than people for many areas of application. In customer service, this skill leads to accelerated, high quality interaction. ITyX customers HUK24 and DEVK emerged from the DISQ service benchmarking process as test winners in regard to service quality via e-mail in October 2014.