Facts

Facts

  • Excellent automation rates for business process management (BPM)
  • Greater precision than manual sorting for input management (mailroom)
  • Higher performance and productivity for multichannel response management
  • Useful for internal company organization, back office, mailroom, and process development

Services

Text Mining: Content classification in documents
  • Record and understand text-based data and messages
  • Independent of source, format, structure, and language
  • Based on self-adaptive, administration-free methods

Areas of application

Content analytics is used in the following ITyX solutions:

PRODUCTS

Mailroom

Content classification and routing in modern digital mailrooms.
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PRODUCTS

Response

Incoming e-mails, web forms, social media messages, text messages and other communication are processed automatically.

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PLATFORMS

Cloud Platform

The intelligent and secure automation of text-based business processes from the cloud.

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PLATFORMS

Customer Experience Platform

360° customer service: Include your customers as part of the service process.

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Content analytics: Have you already heard?

Better than people ...

Laboratory tests with data from the daily practice of participating companies prove that the software of ITyX sorts and recognizes text content more reliably than people for many areas of application. In customer service, this skill leads to  accelerated, high quality interaction. ITyX customers HUK24 and DEVK emerged from the DISQ service benchmarking process as test winners in regard to service quality via e-mail in October 2014.