Cognitive software: Learning connections
Dynamically adapting to the behavior of customers and employees
ITyX solutions learns the distribution of content and records relevant content data. In this manner, the transaction processing is technicized: The software identifies repetitive, describable processes automatically. Process rules and processes are no longer created and maintained manually. Agents can concentrate on individual service for complex cases.
- Sorting and additional processing train the system (self-adaptive software)
- The actions of selected specialists are dynamically included in the main AI Platform knowledge base
- Sets of rules are no longer required, case management becomes agile and processing is completed more quickly and affordably
Areas of application
Cognitive software is used in the following ITyX solutions:
The solutions of ITyX are the result of research and science ...
ITyX was founded in 1996 by graduates of the Computer Linguistics Department at the University of Koblenz. The contact center software solutions of the ITyX product family are the result of various research projects in a scientific environment. ITyX solutions use self-adaptive methods that are based on the latest methods of semantic content analysis and AI (artificial intelligence). Text can be analyzed and interpreted independent of its structure, composition, and source. The methods make it possible to analyze and process information in any language.