Co-Browsing: Working together securely online
Securely moving classic service experiences to the Internet (Co-Browsing and live web support)
Potential customers still interrupt their visit to Websites in frustration. Opportunities for dialog are missing and quick questions cannot be identified. Chat and Co-Browsing is an ITyX technology allowing customers and service employees to interact simultaneously via browser without requiring a direct connection, software installation or adaptation of web content. A virtual consulting is enabled – also known as "human-assisted web."
- A technology of ITyX since 1999
- Common visit and simultaneous completion of forms in web consulting situations
- Diminishing of purchasing hesitations, improvement of the dialog capability of your online offering
Areas of application
Co-Browsing is used in the following ITyX solutions:
Every day, companies lose up to 70% of visitors willing to make a purchase on Internet pages because an agent is not available at the moment of the purchasing decision!
At the end of the 1990s, ITyX started the development of Co-Browsing for live web support and has continuously improved the technology. For banks and other organization requiring a secure environment it can use encoded content and is available in the cloud and your secure company infrastructure (on premise).