Successful digital convergence through
the automation of your processes.

IT innovation is the catalyst to achieving the lead in the technicization of business processes. Through close cooperation with universities and research facilities, ITyX is one of the leading companies in cognitive computing. Our solutions help automate an organization’s business processes as extensively as possible.

Content Analytics: automatically recognizing content

UNDERSTANDING DOCUMENTS

Content Analytics

Knowing what it's about:
ITyX software automatically recognizes text content in e-mails, social media, documents, forms and archives. .
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Data extraction: allocating content

ALLOCATING CONTENT

Data extraction

Knowing the who and what:
Our solutions learn independently which specialized and personal data are relevant for the follow-up process..
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Daten validation: merging existing with new data

MERGING DATA

Data validation

Know what you have to do:
ITyX software independently establishes the relationship between the inquiry and the existing customer and transaction data.
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Cognitive software learns from the decisions of your employees

ARTIFICIAL INTELLIGENCE

Cognitive software

Learning connections:
ITyX solutions learn from the decisions of your employees when processing inquiries..
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Predictive analytics: optimizing customer service

OPTIMIZING SERVICE

Predictive analytics

Recognizing trends and making decisions:
What does your customer think about your company? Are there any trending topics hidden in the inquiries? Are there weaknesses in your service processes only the customer is aware of?
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AI based FAQ software

ONLINE SERVICE

Dynamic FAQ

Asking the right questions:
Which questions lead to the core of the problem more quickly? ITyX solutions find the direct path to the most accurate answers. 
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Fuzzy search: determining the right data records

FUZZY SEARCH

Fuzzy Matching

Determining the right data records:
ITyX solutions recognize duplicates, perform error correction automatically or check the data for plausibility. 
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Co-browsing: secure online cooperation with your customers

SECURE ONLINE COOPERATION

Co-browsing

Working together securely online:
Work together with your web visitors in a secure safe browsing environment.
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Transferring data virtually between applications

REMOTE DATA RECORDING

Virtual Agent

Transferring data virtually between applications:
ITyX innovations help overcome system boundaries without having to develop interfaces.
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Stay tuned for omnichannel customer service!

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