UNDERSTANDING DOCUMENTS

Content Analytics

Knowing what it's about:
ITyX software automatically recognizes text content in e-mails, social media, documents, forms and archives. .
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ALLOCATING CONTENT

Data extraction

Knowing the who and what:
Our solutions learn independently which specialized and personal data are relevant for the follow-up process..
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MERGING DATA

Data validation

Know what you have to do:
ITyX software independently establishes the relationship between the inquiry and the existing customer and transaction data.
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ARTIFICIAL INTELLIGENCE

Cognitive software

Learning connections:
ITyX solutions learn from the decisions of your employees when processing inquiries..
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OPTIMIZING SERVICE

Predictive analytics

Recognizing trends and making decisions:
What does your customer think about your company? Are there any trending topics hidden in the inquiries? Are there weaknesses in your service processes only the customer is aware of?
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ONLINE SERVICE

Dynamic FAQ

Asking the right questions:
Which questions lead to the core of the problem more quickly? ITyX solutions find the direct path to the most accurate answers. 
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FUZZY SEARCH

Fuzzy Matching

Determining the right data records:
ITyX solutions recognize duplicates, perform error correction automatically or check the data for plausibility. 
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SECURE ONLINE COOPERATION

Co-browsing

Working together securely online:
Work together with your web visitors in a secure safe browsing environment.
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REMOTE DATA RECORDING

Virtual Agent

Transferring data virtually between applications:
ITyX innovations help overcome system boundaries without having to develop interfaces.
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