Facts

Facts

  • Self Service identifies repetitive questions from e-mail dialogs
  • Similar questions are recognized and answered closing the cases
  • With Self Service is it possible to answer between 25% and 70% of all web inquiries
  • Useful for: Online customer service, marketing, web customer experience, contact avoidance

Web Self Service: FAQ software learns knowledge gaps

Self-service software learns knowledge gaps: The context between the question and the associated answers and information is made accessible. The solution learns independently and requires minimal administration

Areas of application

Areas of application of Web Self Service

PRODUCTS

Self Service

Dynamic FAQ software for Websites and customer portals.

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PLATFORMS

Customer Experience Platform

360° customer service: Include your customers in the service process.

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