What is e-mail management?
Recording, prioritizing, and consistently answering digital mail.
Despite the growth of chat and social media: e-mail is still the fastest growing service channel. The volume has increased 14-fold since 2006. Companies suffer from the flood of incoming messages as e-mail is largely processed manually and without integrated access to existing systems. Customer service leaders in e-mail service use e-mail management software from ITyX. The ITyX software learns from the actions of your employees during processing, suggests possible responses and automatically transfers important data to the systems of record. Result: frequent increases in efficiency of up to 90%.
- Worldwide leading, language-independent algorithms for content analysis and analytics
- The most extensively automated answering and final processing using existing third-party systems
- Developed for high-volume operation in banks, insurance companies, telecommunications and trade
- Useful for contact centers, back office, online customer service, and support