E-Mail Management

What is e-mail management?

Recording, prioritizing, and consistently answering digital mail.

Despite the growth of chat and social media: e-mail is still the fastest growing service channel. The volume has increased 14-fold since 2006. Companies suffer from the flood of incoming messages as e-mail is largely processed manually and without integrated access to existing systems. Customer service leaders in e-mail service use e-mail management software from ITyX. The ITyX software learns from the actions of your employees during processing, suggests possible responses and automatically transfers important data to the systems of record. Result: frequent increases in efficiency of up to 90%.

Facts

  • Worldwide leading, language-independent algorithms for content analysis and analytics
  • The most extensively automated answering and final processing using existing third-party systems
  • Developed for high-volume operation in banks, insurance companies, telecommunications and trade
  • Useful for contact centers, back office, online customer service, and support
E-Mail Management: AI based Software for automated Customer Servce

The ITyX e-mail management software recognizes the customer concern, identifies the customer and organizational data, as well as forwards  the transaction to the best resource at the optimum point in time.

Areas of application of e-mail management software

Response Management

PRODUCTS

Response

Incoming e-mails, web generated mails, social media messages, text messages and similar forms of communication are processed automatically.

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Customer Experience Management: vernetzter Kundenservie über alle Kanäle

PLATFORMS

Customer Experience Platform

360° customer service: Make your customers part of the service process.

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Stay tuned for omnichannel customer service!

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