What is customer experience software?
Letting customers become part of the service process at all touch points.
When it comes to digital convergence, the customer experience is a major factor in terms of customer loyalty. In contact centers and on web portals, speed, context and knowledge are in demand. With customer engagement software from ITyX, you can master the balancing act between automation and an excellent service experience: Simple repetitive customer questions are answered automatically around the clock – by e-mail and app as well as on the web. The more challenging questions are sent to a special service process.
- Modern, networked touch points: service app, e-mail, social media, web self-service, chat, and co-browsing
- Excellent text analysis methods: Customer messages are classified, prioritized, enriched, and optimally distributed
- The process and integration platform intelligently connects channels, processes, devices, and resources
- Provides 360° customer service in contact centers, marketing, customer relations, internal company organization, and case management
Areas of application
Areas of application of customer experience software
Useful information and details regarding the success stories you can write with our software solutions.