Customer Experience Management

What is customer experience software?

Letting customers become part of the service process at all touch points.

When it comes to digital convergence, the customer experience is a major factor in terms of customer loyalty. In contact centers and on web portals, speed, context and knowledge are in demand. With customer engagement software from ITyX, you can master the balancing act between automation and an excellent service experience: Simple repetitive customer questions are answered automatically around the clock – by e-mail and app as well as on the web. The more challenging questions are sent to a special service process.

Facts

  • Modern, networked touch points: service app, e-mail, social media, web self-service, chat, and co-browsing
  • Excellent text analysis methods: Customer messages are classified, prioritized, enriched, and optimally distributed
  • The process and integration platform intelligently connects channels, processes, devices, and resources
  • Provides 360° customer service in contact centers, marketing, customer relations, internal company organization, and case management
Customer experience in digital convergence

Customer experience in digital convergence: Establishing connections.
ITyX connects customers, devices, service, and business processes with a networked ecosystem.

Areas of application of customer experience software

 

Useful information and details regarding the success stories you can write with our software solutions.

Customer Experience Platform

PLATFORMS

Customer Experience Platform

360° customer service: Customer Experience Platform makes your customers part of your service process.

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Response Management

PRODUCTS

Response

Incoming e-mails, web mails, social media, text messages, and similar forms of communication are processed automatically.

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Stay tuned for omnichannel customer service!

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