- Modern, networked touch points: service app, e-mail, social media, web self-service, chat, and co-browsing
- Excellent text analysis methods: Customer messages are classified, prioritized, enriched, and optimally distributed
- The process and integration platform intelligently connects channels, processes, devices, and resources
- Provides 360° customer service in contact centers, marketing, customer relations, internal company organization, and case management
Areas of application
Areas of application of customer experience software
Useful information and details regarding the success stories you can write with our software solutions.