Facts

Facts

  • Modern, networked touch points: service app, e-mail, social media, web self-service, chat, and co-browsing
  • Excellent text analysis methods: Customer messages are classified, prioritized, enriched, and optimally distributed
  • The process and integration platform intelligently connects channels, processes, devices, and resources
  • Provides 360° customer service in contact centers, marketing, customer relations, internal company organization, and case management

Customer experience in digital convergence

Customer experience in digital convergence: Establishing connections.
ITyX connects customers, devices, service, and business processes with a networked ecosystem.

Areas of application

Areas of application of customer experience software

Useful information and details regarding the success stories you can write with our software solutions.

PLATFORMS

Customer Experience Platform

360° customer service: Customer Experience Platform makes your customers part of your service process.

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PRODUCTS

Response

Incoming e-mails, web mails, social media, text messages, and similar forms of communication are processed automatically.

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