INBOUND CORRESPONDENCE AND BACK OFFICE

Enterprise Input Management

Recording documents, understanding content, extracting specialized data and initiating processes automatically: With intelligent document capture, you convert written business transactions into valuable data.
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CUSTOMER SERVICE AND CONTACT CENTER

Customer Experience Management

E-mail, letter, web or mobile app: Understanding customer desires are the core of inspirational service. With customer experience management from ITyX, you easily manage the balancing act between inspirational service and cost efficiency.
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BACK-OFFICE CASE MANAGEMENT

Business Process Management (BPM)

Recognizing, understanding, improving and automating business processes: With the business process management software from ITyX, text content, resources and channels merge into a single, integrated, digital ecosystem.
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WEB EXPERIENCE AND AUTOMATION

Web Self Service Management

Answer customer inquiries right where they arise, 24/7: With the Self Service software from ITyX, between 25 and 70 percent of all questions received on your Websites are answered automatically closing the request – without ever hitting an agents' desktop.
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CONTACT CENTER AND BACK OFFICE

E-Mail Management

Classifying messages, extracting specialized data, enriching and prioritizing transactions, routing and responding: With e-mail management software from ITyX these processes can be resolved up to 90 percent faster and more affordable. ITyX does this for requests of all types, for example letters, text messages, and social media messages.
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COMPANY-WIDE CASE MANAGEMENT

Document Management

Cross-channel customer and transaction histories, 360° customer view: With the document management and case management from ITyX, relevant customer data is available when the transaction is processed. Context-dependent. For every channel.
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COMPANY-WIDE KNOWLEDGE MANAGEMENT

Knowledge Management

Databases, wikis, expert forums, manuals and correspondence: With the knowledge management software from ITyX, you can find any text-based information. Automatically. Consistently. Context-sensitive.
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LIVE WEB SUPPORT & MOBILE CUSTOMER SERVICE

Customer Engagement App

Directly engage web visitors and guide them via co-browsing: With the chat and co-browsing solutions from ITyX, you can achieve up to 140 percent more effective conversions, as well as actively including customers in the service processes with the mobile service app.
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