Unified interaction management

Modern ACD software for routing of calls, e-mails, letters, and social media messages. 
All channels of interaction must be available on the service desktop of your employees to provide complete digital customer service. With ITyX VOICE, you succeed in moving from physical ACD to a modern, scalable software solution for the distribution of voice and non-voice service interactions. Instead of application chaos, you will control your service dialogs through a single, intuitive user interface in the future.

How it works

VOICE: virtual ACD - on premise, private or cloud

VOICE: Intuitively operable user interface

VOICE: One desktop – all interactions

Blending channels: service process, customer history and priority

VOICE: ACD as on-premise, private or cloud solution

What it can do

  • Distribute customer inquiries optimally to available employees
  • Intuitive creation and mapping of call flows and routing scenarios
  • Out-of-the-box integration with all ITyX products

What it means

  • Centralized control of service dialogs combined with decentralized service: Connect internal resources, external service providers and back office systems
  • Modernize and virtualize service infrastructure: For voice and non-voice channels
  • Eliminating media disruptions: Work becomes easier and more productive for service agents

Contact me.

My name is Andreas Rittler. I am responsible for sales and partner alliances. Please contact me at any time.

Andreas Rittler, Board Member ITyX Group

Andreas Rittler

ITyX Solutions Inc.
37 North Orange Avenue 
Suite 910L
Orlando, FL 32801

T +1 407-427-1553

E-mail Andreas Rittler

Stay tuned for omnichannel customer service!

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