How it works

How it works

VOICE: virtual ACD - on premise, private or cloud

Easy commissioning

On-premise, private or hybrid cloud: VOICE is provided at workstations as a service and hosted by your IT if desired.

VOICE: Intuitively operable user interface

Intuitively operable user interface

User groups, routing rules, campaigns: Manage customer dialogs easily for all service touch points.

VOICE: One desktop – all interactions

One desktop – all interactions

Single sign-on and a single user interface for all customer interactions.

Blending channels: service process, customer history and priority

Blending channels

For voice and non-voice: The service process, customer history and priority are taken into consideration across channels.

What it can do

What it can do

  • Distribute customer inquiries optimally to available employees
  • Intuitive creation and mapping of call flows and routing scenarios
  • Out-of-the-box integration with all ITyX products

What it means

What it means

  • Centralized control of service dialogs combined with decentralized service: Connect internal resources, external service providers and back office systems
  • Modernize and virtualize service infrastructure: For voice and non-voice channels
  • Eliminating media disruptions: Work becomes easier and more productive for service agents

Areas of application

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Contact me.

My name is Andreas Rittler. I am a member of the Executive Board of the ITyX Group, responsible for sales and international alliances. Please contact me at any time.

Andreas Rittler, Executive Board ITyX Group

Andreas Rittler

ITyX Solutions Inc.
37 North Orange Avenue 
Suite 910L
Orlando, FL 32801

T +1 407-427-1553

E-mail Andreas Rittler