Web Self Service

Providing the right answers around the clock.
Free of administration and always up-to-date: The Web SELF SERVICE software from ITyX automatically learns from customer service dialogs. You can offer your visitors fresh FAQ knowledge on your Websites 24/7. Web SELF SERVICE differentiates between routine questions and those that require an expert, automatically involving the right those using RESPONSE or CHAT.

How it works

Web Self Service: smart search

Self Service & FAQ Software

What it can do

  • According to industry, automatically close between 25% and 70% of the incoming consumer inquiries
  • Reduce the e-mail volume in customer service by an average of 20%
  • Increasing efficiency on the fly – without sets of rules and explicit configurations

What it means

  • Next-generation customer engagement on your website: Take care of routine questions automatically and optimize processing of expert questions
  • Consolidate questions and select the best situation-based touch point for customer engagement
  • Generate dynamic knowledge and use it to improve customer service in for example customer forums and communities

Contact me.

My name is Dominique Jaritz. I am principal consultant at the ITyX Group. Please contact me at any time for questions regarding our products and solutions.

Dominique Jaritz, Principal Consultant ITyX Group

Dominique Jaritz

 

ITyX Solutions Inc.
37 North Orange Avenue,
suite 910L
Orlando, FL 32801

T +1 407-427-1553

E-mail Dominique Jaritz

Stay tuned for omnichannel customer service!

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