Response Management

E-mail, social media, the web, or app: Network 360° with your customers.
A core product for contact center and back-office organization: ITyX RESPONSE management software eliminates chaos for digital customer service. Instead, RESPONSE provides quick and consistent answers, 360° transaction information for the agents and a knowledge base that is continually learning..

How it works

Content Analytics: Classify and route

Fuzzy matching helps to find existing customer information

Suggested answers: Expert answers learned from past interactions

intelligent E-mail Response Management

What it can do

  • Process 80 percent of all customer messages within 2 hours
  • Reduce effective service costs by 30 percent
  • Process 40 percent more transactions without additional employees

What it means

  • React more quickly and consistently for lower cost– independent of the selected communication channel (e-mail, social media, web, app)
  • Eliminate manual, repetitive work steps and prevent media disruptions during the processing of the requests
  • Automatically learn from every transaction to improve the knowledge base for web self-service and knowledge management

Contact me.

My name is Dominique Jaritz. I am principal consultant at ITyX. Please contact me at any time for questions regarding our RESPONSE software solution.

Dominique Jaritz, ITyX group USA

Dominique Jaritz

 

ITyX Solutions Inc.
37 North Orange Avenue,
suite 910L
Orlando, FL 32801

T +1 407-427-1553

E-mail Dominique Jaritz

Stay tuned for omnichannel customer service!

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