How it works

How it works

Knowledge Management: Defining knowledge sources

Defining knowledge sources

Wikis, documentation, intranets, networks, forums and blogs are defined as relevant "sources“.

Knowledge Management: Index content automatically

Index content automatically

Relevant context information from existing sources is displayed for support.

Knowledge management: Determine authorizations

Determine authorizations

Topic experts and the relevance of information are defined in a modern rights and roles concept.

Make knowledge available

Make knowledge available

Evaluate, subscribe and share: Knowledge is made available to every employee and improved constantly.

What it can do

What it can do

  • Make relevant knowledge usable - for all employees, at a central point (single point of information)
  • Evaluate knowledge dynamically – using implicit or explicit evaluations of all users
  • Find the right information instead of searching for it and improve the percentage of successful case conclusions in customer service and back office

What it means

What it means

  • Make relevant knowledge usable - for all employees, at a central point (single point of information)
  • Evaluate knowledge dynamically – using implicit or explicit evaluations of all users
  • Find the right information instead of searching for it and improve the percentage of successful case conclusions in customer service and back office

Contact me.

My name is Andreas Rittler. I am responsible for our sales and alliances in the US. Please contact me at any time for questions regarding our KNOWLEDGE software solution.

Andreas Rittler, ITyX USA

Andreas Rittler

 

ITyX Solutions Inc.
37 North Orange Avenue,
suite 910L
Orlando, FL 32801

T +1 407-427-1553

E-mail Andreas Rittler