All touch points - one solution.

The key to digitizing your business process lies in understanding the content.

Our products are based on worldwide leading algorithms that can analyze text content and interpret it regardless of structure and language. We thus connect each message of your customers intelligently and automatically with the right process of your organization – without a set of rules. Our claim: We do that better than any other software provider. Wanna bet?

AI Platform: smart workflow and integration platform

Process Automation

AI PLATFORM

The core of our portfolio:
The intelligent process and integration platform for intelligent omnichannel management. 
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MAILROOM: automatic processing of inbound correspondence

Input Management

MAILROOM

For back office and inbound correspondence:
The solution for the automatic distribution and processing of inbound correspondence.
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Response Management: Customer dialogs in contact centers: E-mail, social media, or mobile app: 360° customer service

Omnichannel Response Management

RESPONSE

Customer dialogs in contact centers:
E-mail, social media, or mobile app: 360° customer service at up to 90% lower costs. 
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FAQ and Self Service: 24/7 customer service

FAQ and Web Self Service

SELF SERVICE

Intelligently guiding visitors on the web 24/7:
Learn from dialogs and handle up to 70% of the frequently asked questions automatically.
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Smart Knowledge Management

Enterprise Knowledge Management

KNOWLEDGE

Self-adaptive, and free of administration:
Our software automates the handling of knowledge in customer service and support.
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Chat & co-browsing: secure online cooperation with your customers

Chat & co-browsing

CHAT

Secure cooperation:
Proactively engage visitors and guide them interactively through your offering online.
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Discover: Analyze service dialogs in real-time

Predictive Analytics

DISCOVER

Knowing what happens:
Analyze service dialogs in real-time and gain management insights.
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Mobile App: Customer service without media disruptions

Mobile Customer Service App

MOBILE

Customer service without media disruptions:
The ITyX mobile app makes your customers an integral part of your service processes.
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Voice: omnichannel ACD of the next generation

Unified Interaction Management

VOICE

Omnichannel ACD of the next generation:
Virtual, highly available, error-tolerant, and affordable.
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Contact me.

My name is Andreas Rittler. I am a member of the Executive Board of the ITyX Group, responsible for our industry solutions. Please contact me at any time for questions regarding our products and solutions.

Andreas Rittler, Board Member ITyX Group

Andreas Rittler

 

ITyX Solutions Inc.
37 North Orange Avenue 
Suite 910L
Orlando, FL 32801

T +1 407-427-1553

E-mail Andreas Rittler

Stay tuned for omnichannel customer service!

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