AI PLATFORM

AI Platform: smart workflow and integration platform


Process Automation

AI PLATFORM

The core of our portfolio:
The intelligent process and integration platform for intelligent omnichannel management.
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MAILROOM

MAILROOM: automatic processing of inbound correspondence


Input Management

MAILROOM

For back office and inbound correspondence:
The solution for the automatic distribution and processing of inbound correspondence.
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RESPONSE

Response Management: Customer dialogs in contact centers: E-mail, social media, or mobile app: 360° customer service


Omnichannel Response Management

RESPONSE

Customer dialogs in contact centers:
E-mail, social media, or mobile app: 360° customer service at up to 90% lower costs.
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SELF SERVICE

FAQ and Self Service: 24/7 customer service


FAQ and Web Self Service

SELF SERVICE

Intelligently guiding visitors on the web 24/7:
Learn from dialogs and handle up to 70% of the frequently asked questions automatically.
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KNOWLEDGE

Smart Knowledge Management


Enterprise Knowledge Management

KNOWLEDGE

Self-adaptive, and free of administration:
Our software automates the handling of knowledge in customer service and support.
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CHAT

Chat & co-browsing: secure online cooperation with your customers


Chat & Co Browsing

CHAT

Secure cooperation:
Proactively engage visitors and guide them interactively through your offering online.
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DISCOVER

Discover: Analyze service dialogs in real-time


Predictive Analytics

DISCOVER

Knowing what happens:
Analyze service dialogs in real-time and gain management insights.
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MOBILE

Mobile App: Customer service without media disruptions


Mobile Customer Service App

MOBILE

Customer service without media disruptions:
The ITyX mobile app makes your customers an integral part of your service processes.
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VOICE

Voice: omnichannel ACD of the next generation


Unified Interaction Management

VOICE

Omnichannel ACD of the next generation:
Virtual, highly available, error-tolerant, and affordable.
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Contact me.

My name is Andreas Rittler. I am a member of the Executive Board of the ITyX Group, responsible for our industry solutions. Please contact me at any time for questions regarding our products and solutions.

Andreas Rittler, Board Member ITyX Group

Andreas Rittler

 

ITyX Solutions Inc.
37 North Orange Avenue 
Suite 910L
Orlando, FL 32801

T +1 407-427-1553

E-mail Andreas Rittler