Customer Experience Platform

Customer Experience Platform

To inspire digital customers, you have to understand their problems.

We put together a customer experience management platform for companies that want to bundle service transactions intelligently through digital channels (e-mail, web, social media, mobile apps) and provide these services efficiently. The platform balances cost efficiency and service experience for customer experience management. The key: Content analytics and self-adaptive software.

How it works

Response Management: 360° customer service
Customer Experience Platform
Customer Experience Platform
Customer Experience Platform

What it means

  • Learn from customer dialogs:
    Precisely understand the content of incoming messages in your digital customer service.
  • Differentiate routine tasks from expert transactions:
    Automatically and dynamically develop the response knowledge to routine questions. 
  • Inspire your customers with seamless service processes:
    By recognizing challenging individual cases in customer service and on Websites and forums, your organization can directly serve and inspire customers and prospects.

What you need

Response: 360° customer service

RESPONSE processes incoming e-mails, web forms, social media and text messages automatically. Find out more ...

Self Service & FAQ Software

SELF SERVICE Dynamic FAQ software for Websites and customer portals. Find out more ...

Chat & Co-browsing: Proactively engage each customer

CHAT Engage your customers in real time based upon their value and area of interest.
Find out more ... 

Knowledge Management Software

KNOWLEDGE management software for efficient customer service. Find out more ...

All Channels, One Platform.

Video Optimize your Customer Experience Management
Customer Experience Platform in 90 seconds

Generate exceptional service experiences while automating customer service:
Customer inquiries from any touchpoint are analyzed and allocated to the right processes in the most efficient manner possible.

Contact me.

My name is Andreas Rittler. I am a member of the Executive Board of the ITyX Group, responsible for our platform solutions and global sales. Please contact me at any time.

Andreas Rittler, Vorstand Indirekter Vertrieb und Allianzen ITyX Gruppe

Andreas Rittler

ITyX Solutions Inc.
37 North Orange Avenue,
suite 910L
Orlando, FL 32801
T +1 407 427 1553

E-mail Andreas Rittler

Stay tuned for omnichannel customer service!

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