One of Europe’s leading technology providers of self-learning software chooses Newcastle upon Tyne as its UK base.
ITyX, a system integrator for digital service solutions, has just announced the opening of a new office in Newcastle upon Tyne. This is the latest step in the European expansion of the German intelligent response software provider.
Andreas Klug, managing director of ITyX said: “Thanks to the support of distribution and integration partners here in the UK, we have been gained great insight into this dynamic and very exciting market. We are now able to locally support service organisations looking for intelligent self-service.”
He added: “In our increasingly networked society, there is a huge growth potential for efficient, cost effective and customer friendly response management as more and more transactions are carried out online.”
ITyX’s MEDIATRIX product range is based on semantic computer linguistic and artificial intelligence. This powers its self-learning knowledge database, email response management and digital mailroom, which can be used by global clients in multiple languages. A universal interface means that MEDIATRIX products integrate easily with existing contact centre products.