Their latest product release enables strategic communication management for service experiences via email, call, letter and web.
ITyX, the technology provider for self-learning input and response software solutions, has announced the release of the new version 2.0 of the Mediatrix Communications Platform. The multi-channel solution and related modules of the Mediatrix product family will be presented to the public for the first time during CallCenterWorld 2011. In addition to automated processing of incoming customer correspondence via email, letter and social media, ITyX also offers a central knowledge base, which can be used for all communication channels. Dynamic Artificial Intelligence (AI) processes enable automated suggestive responses via web FAQ pages, or ‘self service’ options, and the pro-active contact with selected visitors of internet portals via online-chat and co-browsing. "We regard the release of version 2.0 as a milestone,” says Süleyman Arayan, founder and chief executive of ITyX. "We create for our customers completely new possibilities to handle document processes. We are not aware of any technology platform in the customer experience and input management industry that brings together all service channels in a comparable way – in particular social networks – using a central, adaptive knowledge base.” The new solution allows medium to large organisations to process fully automated incoming messages independent of their structure, source or language on the basis of an adaptive knowledge base and work flow components.
ITyX auf der CallCenterWorld 2011
22 to 24 february 2011
Estrel Convention Center, Berlin
hall 4 stand D9
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