ITyX will showcase its intelligent response solutions for customer service centres at the forthcoming Call Centre & Customer Management Expo in Birmingham.
The UK’s largest exhibition and conference will take place at the NEC from 21 to 22 September and expects more than 5,200 trade visitors.
The technology provider has developed a range of products to analyse and process incoming text based communication from whitemail to email and SMS to twitter feeds.
Self-learning solutions such as Mediatrix Email Response Management (ERMS), Self Service, Virtual Agent or Digital Mailroom automate the processing of standard tasks, increasing efficiency in the customer service and back office centres. Other products such as web chat and co-browser WebScout or social media analysis tool ComCrawler help increase pro-active online customer service and sales activities.
Based on Artifical Intelligence (AI) methodologies, all ITyX solutions are multi-lingual and in use on client sites across Europe. Their high recognition rates of incoming text results in the correct analysis of text, relevant routing to the right staff and efficient processing and responses that deliver customer satisfaction.
If clients use more than one product of the fully integrated Mediatrix suite, they can achieve even more efficiency. The Email Response Management system can for example dynamically feed questions and successful answers into the Web Self Service.
To find out more about the ITyX range, our latest products and features, visit us:
hall 9, stand H10
Call Centre & Customer Management Expo.