This acquisition rounds off the AI response management specialist's Enterprise 2.0 software portfolio with an entry-level solution.
ITyX has just announced the acquisition of VERA. The solution "Virtual Email Response Assistant" - in short, VERA - is one of the market leaders in the middle market IT segment. VERA has more than 60 installation in Germany and other European countries. With this acquisition, the ITyX Group expands its enterprise solution portfolio with an 'entry-level solution' in an IT growth sector.
The workflow based email respone management system VERA distributes incoming email messages automatically according to language and content and routes it according to skills to available staff for further processing. Structured workflows, response suggestions by the system and intelligent interim messages support organisations in any sector and any size to react efficiently to incoming digital communication.
"We will expand VERA to a universal entry-level solution for medium sized organisations in any sector," commented ITyX founder Suleyman Arayan. "Digital communication channels have become more complex with email and social media. ITyX is now also able to offer cost efficient communication solutions to small and medium-sized online retailers."