Customer service 2.0: ITyX lights an innovation firework at CCW 2011

Posted by Andreas Klug on Jan 21, 2011 2:00:00 PM
Andreas Klug

Customer oriented transaction processing and customer experience management take centre stage during ITyX’s show during Call Center World in Berlin.

TyX welcomes you again to the 13th International Congress and Exhibition for Customer Experience Management. This year sees ITyX light up the arena with a dazzling display of innovations for the management of your customer interactions. See our innovation fireworks by visiting ITyX in hall 4 stand D9 and find out more about the modular Mediatrix platform for input and response management. Strategic Customer Experience ManagementTheir Mediatrix solutions are based on adaptive AI-methodologies and enable your organisation to analyse, prioritise and efficiently process customer interactions using email, letter, call, fax, SMS, chat, FAQ and social media. Customer-oriented Transaction Processing Through the new ITyX Social Customer Score process you can now rate your existing and potential customers as opinion formers on the social web during transaction processing. This new scoring process will be presented for the first time at Call Center World 2011. Intelligent Service ExperiencesWith Social Media Integration, ITyX offers your service organisation the opportunity to build a bridge between traditional multi-channel management and the increasingly networked customers. Automate trivial requests and focus on the creation of active service experiences in real time: via automatic FAQs (Mediatrix SELF SERVICE), targeted advisory services using Online-Chat (Mediatrix WEB SCOUT) and communication via Twitter and Facebook using Mediatrix COMCRAWLER.

ITyX at Call Center World 2011 22 to 24. February 2011
Estrel Convention Center Berlin
Hall 4 Stand D9
Hallplan ITyX at CCW 2011

For FREE entry to CCW or to request a consulting appointment, contact us!

Our team looks forward to your visit. Arrange a consulting appointment via email or by phone +49 (0)2203.899870.

You still require an entry ticket? You can request this here.

TeleTalk Demoforums

No other exhibitor is represented in so many different solutions categories at the Berlin show.
Visit ITyX at the following Tele Talk Demoforums:

Email-Management: Next to the telephone, email is the most important contact channel for organisations: New products for fast response, optimum management of capacities and the creation of efficient processes at the desk top.
23.02. 10:55 – 11:55
24.02. 14:45 – 15:55

Self Service: Intelligent solutions at the customer interface help the customer to find information quicker and avoid waiting loops. New solutions from speech automation and recognition avoid overburdening the customer and at the same time reduce costs.
23.02. 14:45 – 15:45
24.02. 11:05 – 12:05

Social Media: A new power in customer communication is born; online forums, blogs and communities. New applications show how people communicate nowadays using social media and how information can be systematically generated so that they can be used meaningfully in sales, production or marketing.
23.02. 15:50 – 16:50
24.02. 10:00 – 11:00


Topics: 2011