buw consulting and ITyX partner to deliver enhanced digital customer service

Posted by Andreas Klug on Sep 4, 2012 5:05:00 PM
Andreas Klug

TyX have just announced their partnership with buw consulting, in a move aimed to deliver enhanced management of text based business transactions in both customer service and back office operations.

Germany’s largest customer management consultancy, buw, offers advice in areas such as strategy, organisation, processes, technologies and human resources for clients including E.ON, Miele, TUI and Velux.

“The intelligent integration of content and business processes is becoming an increasingly important trend for organisations in a modern service economy”, comments Matthias Schulte, director buw consulting. “As specialised consultants in this area, we believe that ITyX is a strong partner thanks to their excellent IT intelligence. Together we can support our customers even more with existing opportunities“. ITyX founder and CEO Süleyman Arayan added: “With buw consulting we have won an experienced as well as successful partner. Both organisations are committed to a modern service economy that manages all text based communication between organisations and consumers quickly, professionally and tailored to customers’ needs – independent of channel and format.“

The adaptive software of technology provider ITyX allows medium to large organisations to efficiently connect customer communication received via email, De-Mail, letter and social media with business processes. ITyX solutions recognise and anticipate text based content and route it to available internal and external service staff based on their relevant skills. This can achieve a reduction of processing times by up to 90 percent, accelerates service processes and leads to faster and more cost effective handling of customer enquiries.

buw consulting is part of buw Holding, an award winning consulting and outsourcing specialist. The group has around 4,500 employees in seven locations in Germany and subsidiaries in Hungary and Romania, offering BPO and customer service solutions.