Automating business processes in mail room and service: ITyX presents new cloud platform at CeBIT 2014

Posted by Andreas Klug on Feb 10, 2014, 5:05:00 PM
Andreas Klug

ITyX, a specialist in automation software, will once again present as a partner at Bifkom’s ECM Solutions Park in hall 3 at CeBIT.

Many of the international TOP 150 companies employ ITyX solutions to capture, classify and process documents and service inquiries — now in 16 languages, in 18 countries. A highlight of ITyX presence is the new cloud platform “Wizex,” which allows organizations in any industry and of any size to utilize intelligent methods for automating text-based processes.

 

The World Wide Web has always procured new technologies that transform our daily communication habits. What is remarkable nowadays, though, is how fast this is happening. There are already more mobile devices than people on earth. And 75% of IT decision-makers are convinced that the personal use of smartphones and tablets will also lastingly revolutionize the way organizations use the cloud, as well as their mobility and networking, according to a current study by ERP specialist SAP.

 

When it comes to progressive digitalization and automation, ITyX AG is a leader in the German technology sector. At CeBIT, the Cologne-based company presents its software for mailroom, email and knowledge management. The clou is that the solutions are based on current methods of semantics and linguistics. They read and understand text-based contents from documents, emails and archives and can process the contents largely automatically.

 

With the new cloud platform “Wizex”, ITyX provides its automation technology on a transaction basis as “process.” From the execution of individual process steps in text analysis to visualizing entire process chains via email, letter, Web and app — “Wizex” by ITyX identifies and automates service inquiries. A benefit of executing processes in the ITyX cloud is that situational external BPO service providers can be integrated into the process without media disruption.

“With this clever combination of technology, process and service provider, we want to achieve maximum flexibility in ECM input management,” says ITyX CEO and company founder Süleyman Arayan.

 

Topics: 2014