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New digital solution for Toshiba TEC: ITyX supplies innovative AI PLATFORM for smart automation
To set new standards in the field of automated processing in corporate environments, leading provider of imaging solutions, Toshiba TEC, has partnered with ITyX. The German software experts hold the key to a successful strategic cooperation by starting to implement their artificial intelligence (AI) systems of the company-owned AI PLATFORM into Toshiba's services.
Software Made in Germany: ITyX expands to the United States
The leader in the German-speaking marketplace for self-learning enterprise software opens a new office in Florida
Know What’s Going to Happen: New Solution by ITyX predicts trends and topics in customer service and on the Web
In the digital transformation of service-oriented organizations, context-based data analysis during live operation poses an enormous challenge.
Better than humans
New generation of AI-based text analysis surpasses previous limits.
Automating business processes in mail room and service: ITyX presents new cloud platform at CeBIT 2014
ITyX, a specialist in automation software, will once again present as a partner at Bifkom’s ECM Solutions Park in hall 3 at CeBIT.
Pro-active Chat: Profitable Customer Communication via the Web
In the smart phone and mobile internet age, service communication between organisations and their customers is no longer limited to the telephone.
ITyX opens office in Brazil
ITyX, a provider of adaptive automation software for ECM and customer service, has just launched its official representative office in Sao Paulo.
buw consulting and ITyX partner to deliver enhanced digital customer service
TyX have just announced their partnership with buw consulting, in a move aimed to deliver enhanced management of text based business transactions in both customer service and back office operations.
ITyX is the De-Mail Solutions Partner of Deutsche Telekom
igital communication via email and the internet is booming. Despite this trend, over 17 billion letters are still sent in Germany every year.
ECM Trends 2012: Organisations search for content
Automation and improvement of internal business processes are increasingly the focus of ECM implementation projects of medium sized and large organisations.
badenova optimises incoming mail management using ITyX solutions
The German utilities company badenova improves efficiency of its customer correspondence and integrates external service providers.
Service of a New Generation: ITyX at CallCenterWorld 2012
Introducing a New Generation Multi-Channel Response Management for Email, Letter, Web and Social Media in Berlin from 28.02. to 01.03.2012
NTT Data and ITyX expand partnership
In addition to consulting, conceptional design, integration and implementation of ITyX solutions, NTT Data will now also act as an authorised reseller.
ITyX acquires VERA Response Software
This acquisition rounds off the AI response management specialist's Enterprise 2.0 software portfolio with an entry-level solution.
Customer Experience Management: ITyX launches Initiative for Customer Service 2.0
The interactive website fahrplan2null.cc demonstrates the relevant aspects of modern customer communication and profitable customer experience management.
New Multi-Channel Platform from ITyX
Their latest product release enables strategic communication management for service experiences via email, call, letter and web.
Customer service 2.0: ITyX lights an innovation firework at CCW 2011
Customer oriented transaction processing and customer experience management take centre stage during ITyX’s show during Call Center World in Berlin.
ITyX exhibits at the UK’s premier Contact Centre Exhibition and Conference
ITyX will showcase its intelligent response solutions for customer service centres at the forthcoming Call Centre & Customer Management Expo in Birmingham.
ITyX simplifies Tweet Response Management
Organisations are faced with an ever increasing amount of messages about brands, products and services using the social media platform.
ITyX and Fraunhofer Institute develop new Technologies for self-learning Data Extraction
New self-learning processes improve the recognition rate of required information from letter mailings and accelerate incoming mail processing.
ITyX launches the VIRTUAL AGENT to automate back office processes
Software solutions specialist ITyX has just released Mediatrix VIRTUAL AGENT.
ITyX expands with UK subsidiary
One of Europe’s leading technology providers of self-learning software chooses Newcastle upon Tyne as its UK base.
Self-learning Software Solution Automates Processing of Incoming E-mail, Letter Mail, Fax
ITyX is already known for its leading solution for intelligent e-mail processing at contact centers.