With the public announcement of the partnership, the Japanese technology corporation shows a continuing effort in providing upmarket solutions to digital process automation, assisting their clients with respect to great performance.
With the AI PLATFORM, ITyX introduces a series of partly trademarked AI algorithms and machine learning, aimed at finally establishing automated routine processes in the fields of service, back office and business administration. Thanks to its smartness, the self-learning ITyX software recollects repeatedly emerging patterns of content, incorporates decisions by elected personnel and handles future communication procedures with its adaptive knowledge base. As such, employees are relieved of executing monotonous individual production steps, and are allowed to spend more time dealing with exceptional cases.
What’s the advantage for companies? Using the AI PLATFORM means an average reduction of handling times of text-based operations up to 90%, with 40% of unstructured content converted into valuable data records for further processing. The resulting fast return on investment (ROI) leads to savings on time, costs and resources, as well as an improvement of quality and the consistency of business interactions.
ITyX group's marketing director, Andreas Klug, gets to the heart of it: “The smart process automation points the way on how businesses will assert themselves in the future market”, he says. “Thanks to the partnership with Toshiba TEC, we take significant steps towards our purpose of enabling customers to receive a smooth workflow during their service procedures, might those be analogue or digital.”