Success Case

Human Resources:
Intelligent process automation across HR input channels

for HR managers
This case study shows how ...  
... 70% of HR-relevant data is extracted automatically and
... fast 90 % of of incoming correspondence is correctly dispatched by topic and employee recognition.




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Managing correspondence mainly manually is time-consuming – and outdated.

Certificates, applications, confirmations: Different systems and responsibilities for managing and processing employee correspondence make processes in the HR department complex and expensive. The cases get reviewed and assigned manually. They are manually captured in SAP.

AI PLATFORM by ITyX manages the classification of employee correspondence and extracts HR-relevant data largely automatically.

Success Case HR

AI – the key to intelligent automation of HR processes

Read in this case study how by using artificial intelligence to manage correspondence in your HR department …

  • … nearly 90% of incoming HR messages are precisely categorized by topic and employee.
  • … 70% of HR-relevant data is extracted automatically.
  • … phone inquiries are turned into email scripts, then classified, analyzed and automatically routed for processing.